Category Archives: Communication

5 Life Lessons I Learned From My Cat

Posted on May 15, 2013 by

On Sunday night I got home from a short vacation and found our very old, very dear cat in a terrible state. After a rush to the animal ER and a diagnosis from our specialty vet, we made the difficult … Continue reading →

Posted in Communication | Tagged , , | 5 Comments

The Art of the Bad Apology (And a Lesson from Bill Clinton)

Posted on May 6, 2013 by

There’s nothing worse than a bad apology. Like the non-apology apology (“I’m sorry if you were offended”), which skirts responsibility and essentially blames the victim for being too sensitive. Or the increasingly popular “I didn’t know I was being recorded” … Continue reading →

Posted in Communication | Tagged , , , , | 2 Comments

Sterling’s Gold: 7 Lessons for Success from Mad Men

Posted on April 24, 2013 by

Roger Sterling: fictional ad man, chronic drinker and serial womanizer. An inspiration to wiseasses everywhere, he says the things we wish we could say in the workplace — only funnier. But his collected quips, lovingly catalogued here, represent more than … Continue reading →

Posted in Communication, Leadership, Management | Tagged , , | Leave a comment

The Myth of Body Language

Posted on April 19, 2013 by

For the longest time, I thought the subject of body language was a bunch of BS. Then I talked to an expert and realized that it’s not body language that’s BS, but most people’s ideas about body language. That is, … Continue reading →

Posted in Communication, Presentations/Speeches | Tagged , | 5 Comments

Blah Blah Blah — Less Blabbing, More Thinking

Posted on March 13, 2013 by

Wherever you go, you can hear them. Their voices blare over the background hum at coffees shops, in airports, on the bus. They sure talk like they have an answer for everything, but when you listen (which is all-too-hard not … Continue reading →

Posted in Communication, Quotes | Tagged , , , | Leave a comment

Forget the Facts; Win Their Hearts

Posted on March 1, 2013 by

It’s been said that people buy on emotion and justify with logic. I don’t have any facts to back up that assertion, but I believe it in my heart. Actually there’s been study after study showing how emotion often trumps reason when … Continue reading →

Posted in Communication, Emotion, Quotes | Tagged , | Leave a comment